The company
Cottrell Park Golf Course was founded in 1996 and has grown to become one of the UK’s foremost Golf Venues.
The challenge
In 2001, an advanced telephone system was installed at the Club at a capital cost of around £20,000. The whole system was maintained under a service contract. Unfortunately, the system didn’t live up to Cottrell Park’s expectations and constantly needed to be reset. In August 2004, part of the system failed completely. The maintenance company said that it would cost £8,930 to repair the problem. This left Cottrell Park in a desperate position, as it needs a telephone system with advanced features to enable it to service its customers effectively. David Johns-Powell, Cottrell Park’s Managing Director said, “At first glance it appeared we had two alternatives, either pay £8,930 to have the system repaired or completely replace it.”
The solution
When David found Call Navigator™, he immediately knew it was the solution he’d been looking for. The entire Call Navigator™ system was fully operational within a few hours from the initial enquiry, including purchasing and set up procedures, thereby immediately solving the crisis!
David said, “With no special hardware to install or maintain, Call Navigator™ offered great value for money, as well as giving us the best features to deliver the business solution that we needed. Customers can call our new Call Navigator™ number and, however many calls come in simultaneously, they are always answered with a professionally-recorded voice greeting. Alternatively they can ring our existing telephone number and be automatically diverted to Call Navigator™. Call Navigator™ then gives people a series of routing options which automatically directs them to the most appropriate person or external telephone number.”
The benefits
“Call Navigator™ gives us a well-spoken, professional image for a fraction of the cost and hassle of traditional telephone systems” says David. “It immediately saved us spending £8,930 and solved a potentially cataclysmic problem instantly. A further benefit comes from the ease and speed of the web-based online administration facilities. The total saving and improvement in our business makes the system invaluable. The on-line call reporting enables us to really know where and when we need to allocate our staff to serve our members best”
“Our business is constantly growing and the demands from our members are varied and change over time. The system’s flexibility is great for all eventualities, from coping with major events to changes in weather conditions. The online administration facilities enable us to divert calls to other numbers or to mobile phones, to change greetings messages immediately and many other features which enable us to respond rapidly to changes. We can control instantly on-line how our calls are managed by using the internet, without the requirement for complex support or maintenance systems – and without the time and expense.”
The benefits of Call Navigator™ have been far greater than we originally expected,” says David, “and it’s proved to be an extremely reliable and solid system. I would definitely recommend Call Navigator™ every time!”
Find out today how
Call Navigator can help your business.
Contact us now.
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