The company
Camden Motors was founded in 1932 and has grown to become one of the
UK's largest motor sales and service groups. It has 30 franchises and employs around 1600 people.
The challenge
Camden Motors wanted to find an automated solution to its call handling needs so that it would no longer need to employ and train receptionists to answer and direct incoming calls. It needed a system with advanced features that would allow it to meet its commitment to customer service – as well as one that offered exceptional value for money.
The solution
When David Allsopp, group IT service manager at Camden Motors, found Call Navigator™, he knew it was the solution he’d been looking for.
“With no special hardware to install or maintain, Call Navigator™ offered great value for money as well as the best features to deliver the business benefits we were wanting,” says David.
Customers call just one Camden Motors number and, however many calls come in simultaneously, they are always answered with a professionally-recorded voice greeting. Callers then choose from a series of routing options and are automatically directed to the most appropriate available number.
The benefits
“Call Navigator™ gives us a well-spoken, professional secretary without the wage bill," says David Allsopp. “In its first year of operation, it saved the company at least £40,000 in receptionist costs.”
A further benefit comes from the ease and speed of the online administration facilities. "We are a growing business and the system’s flexibility is great for when a new person joins or if we take on temporary staff for a specific project,” says David. “I simply log on to add a new extension number – and can delete it when it’s no longer needed. I love it; it takes seconds!"
The benefits of Call Navigator™ have been far greater than we originally expected,” says David, “and it’s proved to be an extremely reliable and solid system.”
Find out today how
Call Navigator can help your business.
Contact us now.
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